Special Order Process

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Special Order Process


One of our objectives is to offer you the most varied, relevant and best strength training stuff from Earth. But it’s definitely a tall order, so if you’re looking for a specific equipment/gear that’s not being sold through TheRack.Co Philippines yet and you want them, we’d like to ask for your trust in sourcing them for you.

Getting your special equipment/gear will be handled through our Special Order Process (SOP). For an SOP to move forward, here are the following steps:

  1. Get in touch with us via our Contact Us page, email phstore@therack.co, or through mobile/Viber +639234450140, with a) the name of the equipment/gear with detailed features list – color, additional attachments, size, etc., and b) delivery address we’ll most likely have to send the equipment/gear to.
  2. We’ll reply to you with a cost estimate and relative lead time as soon as we can. For most request, we’ll be able to get back to you within 1-5 business days. The cost estimate includes all the necessary shipping, taxes, dues, and possible warranties TheRack.Co Philippines may extend.
  3. If you decide to proceed, we’ll require a 40% non-refundable downpayment, to be paid through the options we’ll provide you with. Once paid, please let us know so we can confirm. Once confirmed, we’ll immediately proceed with getting the equipment/gear for you already.
  4. After waiting through the lead time, we’ll notify you when your Special Order arrives. We’ll then request for the 60% balance to be paid for, and we’ll deliver to your doorstep ASAP.

And that’s it!

On a side note, we know how scary it may feel to entrust your hard-earned money to us, especially if you’re a first-time customer. And while we can shout to the heavens we’re reeeeeeeally trustworthy and we won’t steal your money, that really doesn’t hold much value for you. As a last-ditch effort to win your trust, you may check the many great testimonials we’ve earned throughout the years from very valued customers. You may find them at TheRack.Co Philippines’ Facebook page.

A few of the testimonials are written below:

I was shopping around for a Concept 2 when I stumbled upon TheRack.Co. I sent a message and got a response relatively quickly from Ken. He was super helpful throughout the whole process and really made me feel that he was genuinely trying to make the experience of buying from TheRack.Co as easy and painless as possible. I think this is what sets this company apart from its competitors: TOP-NOTCH SERVICE! Thank you, Ken! – Ed B.

I bought a bella bar and change plates from TheRack.Co for my home gym and they were able to accomodate me on super short notice! The stuff they sell is also authentic and has been great! I’ve been using it with my trainer almost everyday. They also gave me free chalk with my purchase! – Bea T.

I am a VERY HAPPY CUSTOMER! TheRack.Co team responded swiftly to all of my questions and concerns. Within less than a week I placed my order, gave my payment and received my shipment in 4 days from Manila to Cebu. Upon pick up, TheRack.Co generously shouldered the remaining fee of my freight insurance. A fast, friendly, and reliable company. Thank you for your honest business practise. Will definitely be making future purchases through TheRack.Co for quality products and positive service! God Speed. – Gabriele B.