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FEEL AT EASE WITH YOUR PURCHASES WITH THERACK.CO PRODUCT SUPPORT GUARANTEE – RETURNS, REFUNDS, EXCHANGES AND WARRANTIES

All your purchases from TheRack.Co are covered under the TheRack.Co Product Support Guarantee, covering product Returns, Refunds, Exchanges, and Warranties.

As a base guarantee, all your TheRack.Co purchases are eligible to be returned and fully refunded, or exchanged – for another size of the same item, or different item/s (with deficit to be further paid, or excess returned or kept as credit for you, the customer, to use for future purchases) – within 14 days after confirmed receipt of your purchase.

IMPORTANT DETAILS ON CLAIMS FOR RETURNS, REFUNDS, AND EXCHANGES WITHIN THE 14-DAY PERIOD

What qualifies for Returns, Refunds, and Exchanges:

1. Item ordered doesn’t match the item delivered.
2. Right after unwrapping / opening, the item is seen with slight to severe damages – discoloration, scratches, incomplete parts.
3. Totally damaged – unusable and nonfunctional items.
4. Size of your purchased item does not fit you. In this instance, please be aware that you will shoulder the process and delivery costs associated with the replacement (sending returns, picking up the exchanged items, etc.). Kindly wait for our confirmation of the availability of the preferred size before sending the item you have on hand back.
5. You’re unhappy with the product you’ve purchased.
   Please be aware of the following:
   • For consumable items, please use as little of it as possible. We’ll only consider eligibility if the item is at least 90% unused.
   • Do not apply chalk, solution or any substance when you’re not yet satisfied or comfortable with your purchase. We will only consider purchased items eligible for returns, refunds, and exchanges if they’re unused (not used during trainings or workouts, deliberate torture testing,etc), in good condition (no chalks, solutions,liquids, sweat, etc were applied) and with no missing parts.
   • Do not immediately destroy or throw away the original packaging. Items should be returned with the original packaging that is intact and no slight to severe damages.
   • Do not intentionally subject your purchase to torture-test methods.
   • TheRack.Co reserves the right to reject Returns, Refunds, and Exchanges requests if it sees that the item/s of concern do not meet the criteria. Thus, for the item/s of concern that don’t meet the requirements, the customer will shoulder the pick-up/delivery costs to return back the rejected item to his/her address.
   • For any payments we’ll need to send your way, we may return them to you following the steps to be outlined below, or you may request to have those stored as credits for your future purchases at TheRack.Co.

ON WARRANTIES

The Warranty covers any defect in material or workmanship under normal use during the Warranty Period. The Warranty Period varies per item, and starts on the day you’ve received your item/s. During the Warranty Period, you can file for a Warranty Claim, of which we’ll either refund your purchase in full, or replace the item – in whole or part depending on the item – at minimal to no extra charge. The replacement item will carry the remaining warranty of the original item.

The Warranty won’t cover any problems caused by:

• Conditions, malfunctions or damage not caused by defect in material or construction
• Theft or loss of the item

To file a Warranty Claim, please go to THERACK.CO PRODUCT SUPPORT GUARANTEE PAGE.