GET YOUR WICKED STRENGTH STUFF WITH EASE THROUGH TheRack.Co PAYMENT AND FULFILLMENT OPTIONS
TheRack.Co is in constant motion not only to offer the best strength stuff the Iron Gods have bestowed upon this world, but also to get them to your hands the most convenient way possible.
Upon checkout, you may pay for your order through the following options:
Credit Card – Visa , Mastercard
E-wallets – Gcash, Paymaya, GrabPay, Coins.Ph
Over The Counter – 7-11, M-Lhuillier, Cebuana Lhuillier
Bank Deposit / Transfer via BDO – details to be provided upon checkout.
Cash On Delivery – only for selected items, within Metro Manila, for purchases below P20,000. For special requests, please contact us.
Cash On Pick-up
We give our best effort to provide the most affordable, reliable, and quickest way to get you your strength stuff through an extensive list of delivery providers. See the details below on how we make sure you get your gifts from the Iron gods.
FREE DELIVERY for small to medium sized items of combined total order amounting to P2,000. Additional P180 for orders below P2,000.
FREE DELIVERY for large sized items of combined total orders amounting to P10,000 and above. Additional P750 for orders below P10,000.
Expect to receive your strength stuff within 1-3 Business Days, excluding holidays and weekends.
Luzon, Visayas and Mindanao
For items fitting standard pouches and boxes of our trusted delivery service providers, the shipping fee will be provided automatically upon checkout.
For items with large or non-standard shipping dimensions, you will be prompted to request for a shipping fee quote upon checkout. Once a request is made by clicking on the prompt, expect to be notified of your shipping fee quote via email or sms within 24 business hours (excluding holidays and weekends). Once your shipping fee quote is available, you may return to your cart and finally checkout.
Expect your strength stuff to be shipped out within 1-3 Business Days, excluding holidays and weekends.
If you need ‘em quick and the option more convenient for you, you may also pick-up your strength stuff from our designated pick-up location at San Juan City Metro Manila.
Book your own delivery service of choice – Grab, Lala Move, Mr Speedy, etc Cash on pick-up (COP) possible. Pick-up time is between 3-7PM, business Mondays to Fridays – unless requesting a different schedule.
Pick-up address to be detailed upon checkout.
On the “ADDITIONAL MESSAGE” field upon checkout, kindly inform us the day and approximate time you plan to pick up your order, so we may accurately prepare it and have someone accommodate you on your visit.
FEEL AT EASE WITH YOUR PURCHASES WITH THERACK.CO PRODUCT SUPPORT GUARANTEE – RETURNS, REFUNDS, EXCHANGES AND WARRANTIES
All your purchases from TheRack.Co are covered under the TheRack.Co Product Support Guarantee, covering product Returns, Refunds, Exchanges, and Warranties.
As a base guarantee, all your TheRack.Co purchases are eligible to be returned and fully refunded, or exchanged – for another size of the same item, or different item/s (with deficit to be further paid, or excess returned or kept as credit for you, the customer, to use for future purchases) – within 14 days after confirmed receipt of your purchase.
IMPORTANT DETAILS ON CLAIMS FOR RETURNS, REFUNDS, AND EXCHANGES WITHIN THE 14-DAY PERIOD
What qualifies for Returns, Refunds, and Exchanges:
Item ordered doesn’t match the item delivered.
Right after unwrapping / opening, the item is seen with slight to severe damages – discoloration, scratches, incomplete parts.
Totally damaged – unusable and nonfunctional items.
Size of your purchased item does not fit you. In this instance, please be aware that you will shoulder the process and delivery costs associated with the replacement (sending returns, picking up the exchanged items, etc.). Kindly wait for our confirmation of the availability of the preferred size before sending the item you have on hand back.
You’re unhappy with the product you’ve purchased. Please be aware of the following:
For consumable items, please use as little of it as possible. We’ll only consider eligibility if the item is at least 90% unused.
Do not apply chalk, solution or any substance when you’re not yet satisfied or comfortable with your purchase. We will only consider purchased items eligible for returns, refunds, and exchanges if they’re unused (not used during trainings or workouts, deliberate torture testing,etc), in good condition (no chalks, solutions,liquids, sweat, etc were applied) and with no missing parts.
Do not immediately destroy or throw away the original packaging. Items should be returned with the original packaging that is intact and no slight to severe damages.
Do not intentionally subject your purchase to torture-test methods.
TheRack.Co reserves the right to reject Returns, Refunds, and Exchanges requests if it sees that the item/s of concern do not meet the criteria. Thus, for the item/s of concern that don’t meet the requirements, the customer will shoulder the pick-up/delivery costs to return back the rejected item to his/her address.
For any payments we’ll need to send your way, we may return them to you following the steps to be outlined below, or you may request to have those stored as credits for your future purchases at TheRack.Co.
The Warranty covers any defect in material or workmanship under normal use during the Warranty Period. The Warranty Period varies per item, and starts on the day you’ve received your item/s. During the Warranty Period, you can file for a Warranty Claim, of which we’ll either refund your purchase in full, or replace the item – in whole or part depending on the item – at minimal to no extra charge. The replacement item will carry the remaining warranty of the original item.
The Warranty won’t cover any problems caused by:
Conditions, malfunctions or damage not caused by defect in material or construction