Feel at ease with your TheRack.Co purchases.
READ MORE ON OUR PRODUCT SUPPORT GUARANTEE - RETURNS, REFUNDS, EXCHANGES, & WARRANTIES.
All your purchases from TheRack.Co are covered under the TheRack.Co Product Support Guarantee, covering product Returns, Refunds, Exchanges, and Warranties. As a base guarantee, all your TheRack.Co purchases are eligible to be returned and fully refunded, or exchanged – for another size of the same item, or different item/s (with deficit to be further paid, or excess returned or kept as credit for you, the customer, to use for future purchases) – within 14 days after confirmed receipt of your purchase.
IMPORTANT DETAILS ON CLAIMS FOR RETURNS, REFUNDS, AND EXCHANGES WITHIN THE 14-DAY PERIOD
What qualifies for Returns, Refunds, and Exchanges:
1
2
3
4
5
Please be aware of the following
1
2
3
4
5
6
ON WARRANTIES
The Warranty covers any defect in material or workmanship under normal use during the Warranty Period. The Warranty Period varies per item, and starts on the day you’ve received your item/s. During the Warranty Period, you can file for a Warranty Claim, of which we’ll either refund your purchase in full, or replace the item – in whole or part depending on the item – at minimal to no extra charge. The replacement item will carry the remaining warranty of the original item.
- Conditions, malfunctions or damage not caused by defect in material or construction
- Theft or loss of the item
RETURNS, REFUNDS, AND EXCHANGES
1
Fill-out the form OR reach us through the following channels
- email assistance@therack.co, or
- facebook.com/therackdotcoph
2
- Would it be a Refund or Exchange that you’re requesting for?
- Your name
- Your mobile number
- The order number
- The name of the product that you have concern with
- A short description detailing the issue of the item/s. Photos will be much appreciated.
3
If so, we’ll provide you with the necessary info for the return process. We will cover shipping and any additional costs for numbers 1, 2, and 3 in the section “What qualifies for Returns, Refunds, and Exchanges”, while you, the customer, will have to do so for numbers 4 and 5.
For shipping expenses we will shoulder, with logistics providers that allow the receivers to pay, we will pay them directly when we receive the items. Else, together with other additional costs, we’ll reimburse you through the payment options detailed in step 5.
4
You’ll get your Refund or Exchange 1-5 business days after we’ve received the item/s of concern, and us confirming your request.
For exchanges, we’ll send you the shipped item/s tracking number as soon as we’ve shipped your replacement item/s.
5
For refunds, and other payments we may need to send your way, we can transact via bank deposit, Paypal, or Gcash.
- If you have paid
- If via bank deposit, send us a) the name of your bank, b) account number, c) name registered to the bank account, d) branch where your account was opened.
- If via Paypal, please send us your account’s email address to where you’d like to receive your payment.
- If via Gcash, please send us the mobile number to where you’d like to receive your payment.
