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phstore@therack.co

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READ MORE ON OUR PRODUCT SUPPORT GUARANTEE - RETURNS, REFUNDS, EXCHANGES, & WARRANTIES.

All your purchases from TheRack.Co are covered under the TheRack.Co Product Support Guarantee, covering product Returns, Refunds, Exchanges, and Warranties. As a base guarantee, all your TheRack.Co purchases are eligible to be returned and fully refunded, or exchanged – for another size of the same item, or different item/s (with deficit to be further paid, or excess returned or kept as credit for you, the customer, to use for future purchases) – within 14 days after confirmed receipt of your purchase.

IMPORTANT DETAILS ON CLAIMS FOR RETURNS, REFUNDS, AND EXCHANGES WITHIN THE 14-DAY PERIOD

What qualifies for Returns, Refunds, and Exchanges:

1

Item ordered doesn’t match the item delivered.

2

Right after unwrapping / opening, the item is seen with slight to severe damages – discoloration, scratches, incomplete parts.

3

Totally damaged – unusable and nonfunctional items.

4

Size of your purchased item does not fit you. In this instance, please be aware that you will shoulder the process and delivery costs associated with the replacement (sending returns, picking up the exchanged items, etc.). Kindly wait for our confirmation of the availability of the preferred size before sending the item you have on hand back.

5

You’re unhappy with the product you’ve purchased.

Please be aware of the following

1

For consumable items, please use as little of it as possible. We’ll only consider eligibility if the item is at least 90% unused.

2

Do not apply chalk, solution or any substance when you’re not yet satisfied or comfortable with your purchase. We will only consider purchased items eligible for returns, refunds, and exchanges if they’re unused (not used during trainings or workouts, deliberate torture testing,etc), in good condition (no chalks, solutions,liquids, sweat, etc were applied) and with no missing parts.

3

Do not immediately destroy or throw away the original packaging. Items should be returned with the original packaging that is intact and no slight to severe damages.

4

Do not intentionally subject your purchase to torture-test methods.

5

TheRack.Co reserves the right to reject Returns, Refunds, and Exchanges requests if it sees that the item/s of concern do not meet the criteria. Thus, for the item/s of concern that don’t meet the requirements, the customer will shoulder the pick-up/delivery costs to return back the rejected item to his/her address.

6

For any payments we’ll need to send your way, we may return them to you following the steps to be outlined below, or you may request to have those stored as credits for your future purchases at TheRack.Co.

ON WARRANTIES

The Warranty covers any defect in material or workmanship under normal use during the Warranty Period. The Warranty Period varies per item, and starts on the day you’ve received your item/s. During the Warranty Period, you can file for a Warranty Claim, of which we’ll either refund your purchase in full, or replace the item – in whole or part depending on the item – at minimal to no extra charge. The replacement item will carry the remaining warranty of the original item.

The Warranty won’t cover any problems caused by:

  • Conditions, malfunctions or damage not caused by defect in material or construction
  • Theft or loss of the item
To file a Warranty Claim, please follow the Steps for Returns, Refunds, and Exchanges.
STEPS FOR YOUR
RETURNS, REFUNDS, AND EXCHANGES

1

Fill-out the form OR reach us through the following channels

2

Please provide us the following information in your email, or chat messages

  • Would it be a Refund or Exchange that you’re requesting for?
  • Your name
  • Your mobile number
  • The order number
  • The name of the product that you have concern with
  • A short description detailing the issue of the item/s. Photos will be much appreciated.

3

Send us back the item/s of concern – in our reply, we may ask you to return the item/s of concern.

If so, we’ll provide you with the necessary info for the return process. We will cover shipping and any additional costs for numbers 1, 2, and 3 in the section “What qualifies for Returns, Refunds, and Exchanges”, while you, the customer, will have to do so for numbers 4 and 5.

For shipping expenses we will shoulder, with logistics providers that allow the receivers to pay, we will pay them directly when we receive the items. Else, together with other additional costs, we’ll reimburse you through the payment options detailed in step 5.

4

Wait patiently 🙂 – we’ll notify you immediately after we’ve received and inspected the item/s.

You’ll get your Refund or Exchange 1-5 business days after we’ve received the item/s of concern, and us confirming your request.

For exchanges, we’ll send you the shipped item/s tracking number as soon as we’ve shipped your replacement item/s.

5

For refunds, and other payments we may need to send your way, we can transact via bank deposit, Paypal, or Gcash.

  • If via bank deposit, send us a) the name of your bank, b) account number, c) name registered to the bank account, d) branch where your account was opened.
  • If via Paypal, please send us your account’s email address to where you’d like to receive your payment.
  • If via Gcash, please send us the mobile number to where you’d like to receive your payment.

6

Please let us know if you have received your Refund or Exchanged item/s.

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